“Time is always ahead of everything” you might have heard this for many aspects. But for business its importance increases exponentially. Ongoing time, life is fast so do business whoever can’t keep up with pace is already considered out of the race. Yes business is a race, and delivery time is the last line, a major factor on which victory depends. Delivery time ensures the success of the business as well as customer satisfaction. To make or break the customer experience, your delivery time plays a crucial role. No matter what business demands, whether it’s an e-commerce brand, a local restaurant allows home delivery, or a local shop, even food, snacks, sweets, bakery, cake delivery services, customer watching clock & waiting for timely arrival. Hence, to understand why delivery time matters to your customers, understand the following key factors.
1.Instant Fulfilment
If you see all the logistics statistics and compare the performance of various companies, you will get to know how Amazon, Flipkart are leading the logistics due to their fast delivery or even same day delivery. These things have raised the expectations among customers. In case of not meeting these expectations, you may get to see bad reviews, frustration, customer complaints, and even failing businesses. To cope with such situations, you have to ensure the exact delivery time to be mentioned or a real time tracking system. It can drastically reduce customer queries, or complaints. Try to implement a quick delivery logistics system by introducing an efficient logistic partner. For these all the benefits you can reach to Relocation services for best outcomes as hundreds of companies have already received.
Pro tip: Even if you can’t provide same day delivery, you need to keep an eye on putting accurate campaigns, offers and accurate delivery timelines while checkout. It can help you to manage customers’ expectations better.
2. Strengthening Trust
For this, you need to first understand the customer ‘s perspective. Suppose a customer ordered a dress to wear on their special day, your delivery timelines says it will be delivered within 5 days. They have their program on the 6th day, your delivery is quick and that’s why it gets delivered on the third day. So now the customer gets two extra days to try it on, to fix or stitch, or if not suitable, even return and make the choice accordingly.
Now if you’re late giving the delivery a day after, it may ruin their plans and day. They can question the reliability of your brand for obvious reasons.
3. Advancement in Competition
“You are not the only one” this statement implies that the business you have tons of others have the same too. It leads to a close contest and brings high competitive market values. To overcome such situations, you need to make deliveries fast, quick and reliable. In the case of two brands with the same product, think who will get more customers? Take an example of a bakery. Same day delivery, midnight delivery gets more demands.
4. First impression is the last impression
Your first delivery to your customer is testimony of how they are going to respond with future ones. If you are promising delivery in a certain time which is also quick, and able to fulfill that promise, you’ve gained the customer’s trust and reliability on the brand itself. They will feel enthusiastic to order any product from your end more in comparison to others. They will become happy customers with high satisfaction and will show their loyalty toward your brand.
Pro tip- The best thing about Happy customers is that they refer your products to others too which will possibly leave a positive impact on sales. Positive reviews are bonus points.
Conclusion
We have seen various key factors that show “Delivery time matters the most”. It is one of the crucial steps in terms of successful business. It builds customer trust, loyalty, support systems, and flourishes the business like no others. Moreover, it also reduces cart abandonment rates. Cart abandonment rate is when a customer reaches up to cart and is about to checkout but ends up giving up the idea due to various reasons. One of the more prominent reasons is that it takes too long to deliver. So delivery time matters the most in all aspects of growing wealthy businesses. Relocation services provide fastest delivery with 100% success rates. Connect with us now!